Question 1

What’s your policy on returning custom items?

Accepted Answer

We want you to absolutely love your custom gear! Since each piece is uniquely made for you, returns or exchanges aren’t typically possible. But if there’s an issue—like a defect or design mix-up—just let us know within 14 days. We’ll fix it with a replacement or refund. Be sure to check your items as soon as they arrive and give us a shout if something’s not right! 😊

Question 2

Can I make changes to my order after it’s placed?

Accepted Answer

We get started on your order right away to ensure speedy delivery! Need to make a change? Reach out to us ASAP, and we’ll do everything we can to help. Just remember, once production begins, changes or cancellations might not be an option.

Question 3

What should I know about your shipping process?

Accepted Answer

We’ve got shipping options to fit your needs—standard (5–7 business days) and expedited (2–3 business days). Delivery times can vary based on your location and the time of year. Once your order ships, we’ll send you a tracking number so you can follow your package’s journey! 📦

Question 4

How do I keep tabs on my order?

Accepted Answer

Once your order ships, we’ll email you a tracking number. You can use it on our site or the carrier’s website to see exactly where your package is. Need help? Our friendly customer service team is here for you!

Question 5

What if there’s an issue with my item?

Accepted Answer

Oh no! Is there an issue with your item? Don’t worry—just reach out to us within 14 days with the details (and photos if you can). We’ll take care of it with a replacement or refund!

Welcome to CustomTreasure

Sweat suits

Contact us

Subscribe to our newsletter • Don’t miss out! Amazing DEALS!!

Frequently asked questions

What’s your policy on returning custom items?

Can I make changes to my order after it’s placed?

What should I know about your shipping process?

How do I keep tabs on my order?

What if there’s an issue with my item?

Follow us on Instagram

Sweat suits

Contact us

Subscribe to our newsletter • Don’t miss out! Amazing DEALS!!

Frequently asked questions

What’s your policy on returning custom items?

Can I make changes to my order after it’s placed?

What should I know about your shipping process?

How do I keep tabs on my order?

What if there’s an issue with my item?

​

Follow us on Instagram